UK Head of Process and Control

  • Location


  • Sector:

    Banking, Financial Services

  • Salary:

    Competitive salary

  • Published:

    about 1 month ago

  • Expiry date:


  • Client:


At a glance

The UK Head of Process and Control reports to the UK Country Executive and will have a cooperation line with Corporate & Institutional Banking (CIB) & Commercial Banking (CB) Process & Control functions.

Context of the Function

There are separate Head Office P&C organisations, CIB, CB, Private Banking (PB)  & Retail Banking (RB)  business lines. Within these business lines there are also specific P&C / Business Control functions in Global Markets, Asset Based Finance & Clearing as well as some present in other second line of defence departments. They are all driven by the bank-wide strategic pillars Sustainability, Reinventing  the Customer Experience and becoming a Future Proof Bank. The P&C functions supports the bank’s strategic pillars by ensuring maximum control, maximum efficiency, maximum business relief and maximum transparency.

UK Process & Control’s ( UK P&C) mission is aligned to the mission of P&C, Netherlands, to safeguard the banks license to operate and optimally control and support the daily operations as well as the strategic journey across both CIB & CB.

UK P&C are responsible for identifying and delivering improvement proposals for potential strategic change within the risk framework and is responsible for its implementation in the first line. It is the centre of expertise for first line risk control topics and applies an integrated approach to the knowledge and execution needed to facilitate ABN AMRO’s business ambitions in the UK, thus freeing up as much time and resources as possible for the direct benefit of the client relation.

Quantitative information

  • UK P&C function will consist of 8 FTE.

  • UK P&C will be responsible in ensuring the 1LoD risk control is optimal across the ABN AMRO’s business lines in the UK.

  • UK P&C will have an oversight role of overarching activities across all 3 UK branches.

Purpose of the function

To determine the setup and strategy of the UK P&C function. This will encompass determining how it will interact and become an effective part of the structure in the UK, including how it will align and interact with the CIB & CB P&C functions and Business Control departments in Head Office.

The complexity of the role derives from creating uniformity and consistency while maintaining the oversight role in a complex UK setting, where three branches operate with different management teams and oversight. The incumbent will need to have a strong grasp of operational risk management and compliance topics in an ever changing environment and be able to drive operational excellence in co-operation with both the first and second line of defence.

The UK P&C function is also responsible for ensuring that identified senior staff who are appointed as Senior Manager Functions under the UK Regulatory Senior Managers & Certification Regime (SMCR), have the required information to be able to discharge their duties and demonstrate reasonable steps to the Financial Conduct Authority (FCA).

The UK Head of Process & Control will lead the team supporting the 1LoD with activities that are non-commercial in nature. UK P&C’s mission is to secure the UK’s license to operate in the first line by:

(i)    having a firm grasp on the risk taxonomy;

(ii)    creating and maintaining complete and correct administration;

(iii)    enabling flawless business operations

(iv)    delivering reliable day to-day business support.

Your job

The incumbent will have the responsibility for the following areas:

  • Management Control & Regulation activities in the 1LoD

  • Business Management including full support to the UK Country Executive for all activities relating to the Country Executive Office and overarching UK activities

  • Oversight of UK KYC/CDD activities including coordination of required MI

  • Marketing & Communication for all 3 UK branches in relation to internal communication and in collaboration with the Asset Based Finance UK marketing team for external communication

The incumbent is responsible for executing the global strategic direction of the UK P&C function in line with that of the global P&C functions and will also be responsible for:

  • Ensuring that the business is in full control of the mandated control topics to meet ongoing regulatory and compliance obligations as well as adhering to the Bank’s policies and procedures First line risk control duties (except credit risk management);

  • Accountable for the oversight of the full risk taxonomy (excluding credit risk) in the first line; and

  • Supporting the UK business lines on other non-commercial responsibilities.

Team Management

  • To lead the UK P&C team by example, setting objectives to fulfil the mission of the department and individual roles and responsibilities, fostering a collaborative team spirit and ensuring robust mechanisms are implemented to limit key person dependencies
  • To assess periodically the overall skill sets of the team and ensure that training and  development needs are identified and acted upon via regular team and one to on meetings; 
  • To enable the team to ensure adherence to local and global legislation and regulatory requirements by setting the direction and ensuring training provision in place when required.

Your responsibilities

  • Determine the requirements of the UK P&C team and design roles and responsibilities;

  • Work with second line to performs a gap analysis on what is required of the 1st line with the transfer of tasks from the 2nd line;

  • Determine how to take ownership of risk and control related issues, how to increase the risk awareness in the 1st LoD and how to execute effective account management through strong consultancy practices and provide regular reports and advices to facilitate the UK ExCo in its decision making

  • Work closely together with the Heads of the UK business lines, second and third lines of defence;

  • Work with the Business Manager role to ensure all requirements of the Country Executive Office are met in line with the expectations of the Country Executive, including all aspects of both internal and external communication supported by a dedicated Marketing & Communications Officer

  • As the field of regulations changes continuously and rapidly, the incumbent needs to remain up to date and be able to implement new requirements within the business lines in relation to their activities, including updating polices, controls and processes;

  • Lead and leverage global P&C synergies and best practices;

  • Actively look for synergies and alignments within MC&R and CIB and CB Processes & Control to improve knowledge and best practices, whilst utilizing the global P&Ccommunity to share best practices and lessons learnt on ways of working through advisory, consultancy and stakeholder management;

  • Lead business specific P&C change and project initiatives and integrate operational processes to create efficiency, management information opportunities and alignment of reporting and regulations where possible;

  • Drive implementation and communication of new processes and tools into the business through advisory, consultancy and stakeholder management. Enable the team to diagnose, evaluate solutions and design interventions and deep dives when needed;

  • Define and execute the annual UK P&C team plan with alignment to the global P&C plan

  • Lead and participate in local, global and/or local P&C projects and Bank wide projects as required;

  • Ensure control of critical processes for CIB and CB by indicating risk mitigating measures to be agreed and monitored via SLA’s with enabling parties;

  • Facilitate P&C’s 1st Line Risk Type Ownership within the UK Business Lines. Responsible for identifying, measuring, monitoring and controlling any risks related to

  • Reputational, Regulatory and Change Risk. Assure full compliancy with laws and regulations, adhering to and reviewing of internal policies, monitoring Risk Appetitemetrics;

  • Deliver an effective and robust communications programme for both internal and external stakeholders;

  • Deliver the conduct programme throughout the UK ensuring embedment and ownership in the 1LoD; and

  • Build and maintain a strong network inside and outside of the bank, to support the banks objectives and keep abreast of change

Your working environment

ABN AMRO is a Dutch Bank offering a full range of services to retail, private, commercial and merchant banking clients. We are also active internationally in a number of specialist activities, such as Corporate and Commercial Banking, Asset Based Finance and Clearing.

The culture we aim for within the Bank is one in which we strive to strengthen our clients’ position. Our success is based on our  client’s success. We want clients to perceive us as a trusted partner, professional and ambitious - our core values.

At ABN AMRO UK we follow the Banks global strategy. We always aim to put our customers first and to create sustainable, long-term value for all our stakeholders – customers, shareholders, employees and society at large; it is our people that we rely on to help us achieve this ambition.

We concentrate on our strategic priorities:

  • Client focus

  • Invest in our future

  • Maintain a moderate risk profile

  • Selectively grow our businesses

  • Improve profitability

ABN AMRO UK is part of the Corporate Banking business line and operates the following businesses in the UK:

  • Corporate and Institutional Banking – which includes  Corporate Banking, Clearing Global Markets - Sales & Trading, Escrow & Settlement, and Financial Institutions

  • Commercial Banking which includes Asset Based Finance and International Desk, which provides transactional banking services

Our business lines are supported by a number of functions such as Risk, Compliance, Legal, IT, Finance (Including Tax), Business Management and Human Resources. We currently employ approx. 380 individuals in the UK.

Your Profile

  • Ideally degree educated, or a strong academic record to at least GCSE and/or A Level standard

  • An excellent and demonstrable track record of understanding business functions and UK financial regulations including the Senior Managers & Certification Regime

  • In depth knowledge of financing constructions, operational risk management, process development and management

  • Knowledge of ABN AMRO Bank organisation structure, products, processes, systems and objectives

  • Good awareness of the regulatory and legal framework

  • An ability to work with and manage expectations of senior management and key stakeholders

  • Good interpersonal skills and excellent service orientation

  • Good leadership, credibility, trustworthiness, problem solving, task management and self-management competencies

  • Takes ownership, substantiates their own opinion and dares to propagate this opinion

  • Manages and ensures the constant development of a team of professionally qualified P&C staff 

  • Excellent team player with a strong focus on working together to achieve results

  • Discretion and confidentiality

  • High level of negotiation and persuasion skills

  • Ability to interact professionally and with credibility with all levels of clients (internal and external if necessary)

  • Excellent communication skills

  • Comfortable with working in an environment of change, with flexible approach to new challenges

  • Ability to remain professional and calm even under extreme pressure and frustration

  • Ability to present a positive image of the P&C department (and ABN AMRO in general) at all times

What we offer

Opportunity to work in a dynamic environment, where flexibility is highly appreciated. We encourage you to grow and develop as a person and as an employee.

We have identified that the following types of flexible working may be suitable for this role in principle. Any requests will be determined in line with our Flexible Working Policy:

Type of Flexible Working                    Likely to be suitable

Job Sharing                                             No

Remote Working                                     Yes

Part time                                                 Yes

Flexitime                                                 Yes

Unpaid Leave                                         Yes

Staggered Hours                                    Yes

Unpaid Leave                                         Yes

Other                                                      Dependent upon request

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.