About the Role
We have an opportunity for people passionate about customer service and are experienced administrators to deliver professional administrative support virtually. This is an exciting opportunity to join an established team of dynamic Virtual Assistants who provide support to the firm’s Partners and Directors across the UK.
This role requires a high level of self-management, and personal responsibility and the ability to prioritise, organise and manage events and tasks. A customer service mindset is critical. Strong technical skills, the ability to keep up to date with current and emerging technology including social media and other web-based networking tools are key to this role. You’ll need to be able to demonstrate a suitability to work for the majority of the time on your own and to make swift sensible decisions in order to support the business at all times.
As a Virtual Assistant you’ll work from home four days a week and attend meetings in your base office once a week. You’ll be expected to manage your work priorities within a 40 hour working week and adapt this to the needs of the Partners and Directors you support. You’ll operate in the same way as an office based administrator but must be able to adapt to this remote working environment, being prepared to consider alternative ways of working and communicating in order to form effective and strong relationships.
We’re currently looking for applicants for our Manchester office. You need to have a journey time of no more than 2 hrs as you will be required to be in the office once a week. The majority of your induction and training will typically be at your base office so you will need to be more flexible and available to travel during the initial four weeks of employment.
Successful candidates will be invited to attend a first stage remote video interview, followed by an assessment event (2.5hrs) during November with the role starting in January.
Responsibilities in this role will include
Manage demanding and complex work schedules, using own judgement to prioritise and deliver efficient scheduling of meetings to support your stakeholders and their clients
Anticipate and coordinate business travel and meeting arrangements
Take ownership of all enquiries and problems, resolving or escalating issues as appropriate
Consult with colleagues and specialists to ensure you and your colleagues contribute to knowledge sharing and facilitates the constant development of skills and expertise
Undertake research using a variety of resources to enhance your own knowledge and understanding and therefore provide greater level of support to your stakeholders
Manage projects, organise large events, conference or similar activities remotely
Build strong networks and relationships, internally and externally, demonstrating rapport and empathy with clients and building relationships quickly with your stakeholders and peers
Use the firm’s systems to maintain client information/travel and expenses
Exercise confidentiality, discretion and personal sensitivity in all aspects of the role
Skills required for the role
Demonstrate a commitment to delivering excellent customer service within all aspects of the role, which include having a proactive and can-do attitude at all times.
Able to demonstrate strong organisational skills, self-motivated, regularly acting on own initiative
Proven experience of providing administrative support to clients at all levels of seniority
Proven client relationship management with the ability to achieve this with both internal and external clients remotely
Experience of managing and prioritising high volumes of work, providing support to multiple stakeholders
Excellent influencing and communication skills
Strong technical skills and the desire to be at the forefront of new and emerging technology ie social media and other web-based networking tools and the ability to influence others to use these to enhance the firm’s brand in the market
The ability to work proactively with the autonomy provided in this role
Strong task management skills and the ability to manage a number of tasks
Drive forward initiatives to create a continued sense of “team” within your virtual peer group
Continually identify, suggest, share and adapt to ways of working with peers and customers
Closing Date: 10th November 2019
A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
Our team provides remote administrative and technological support to all staff levels within PwC and will focus on supporting the pool operating model.